There's something deeply satisfying about a well-designed form. And something equally rage-inducing about a bad one. You know the type — 47 fields, no progres...
I work with a law firm that still prints every email for their files. Paper copies. In 2026. When I asked why, the managing partner said, "Because I can hold pa...
Last April, I made a mistake that cost me $4,200 in IRS penalties. My bookkeeper had been handling payroll manually — spreadsheets, calculator, the whole ...
Last September, my buddy Jake called me in a panic. His e-commerce store had just oversold 400 units of a product that was already backordered. His spreadsheet-...
Last November, my internet cut out mid-presentation in front of 30 people. The screen froze, my audio turned into robot garble, and I watched helplessly as the ...
Last March, I nearly had a breakdown during tax season. My "system" — a nightmare spreadsheet held together with duct tape and prayers — finally imploded wh...
Last November, I almost lost a $12,000 deal because I forgot to follow up with a prospect. True story. The lead sat in my inbox for nine days — nine! — whil...