Let me tell you about the worst Wednesday of my professional life. It was November 15th, around 3:40 PM. Our Zendesk bill had just auto-renewed at $4,200 for t...
I used to be the biggest fan of all-in-one business platforms. Zoho One, Microsoft 365, Google Workspace with every add-on turned on — I wanted that single da...
Last summer, I made a decision that nearly broke me. I volunteered to manage HR for three small businesses simultaneously — my own 15-person agency, a friend'...
Last September, my buddy Jake called me in a panic. His e-commerce store had just oversold 400 units of a product that was already backordered. His spreadsheet-...