There is a moment in every freelancer's life when they realize their "system" of scattered Google Docs, three different Trello boards, and an inbox with 847 unr...
Let me tell you about the worst Wednesday of my professional life. It was November 15th, around 3:40 PM. Our Zendesk bill had just auto-renewed at $4,200 for t...
Every company I've worked with in the last three years has had the same problem: too many tools, not enough clarity on who does what, and a vague sense that thi...
There's something deeply satisfying about a well-designed form. And something equally rage-inducing about a bad one. You know the type — 47 fields, no progres...