Customer support has quietly become one of the most competitive arenas in software right now. Every major helpdesk vendor has bolted AI onto their product, adde...
I was three cups into my Sunday morning coffee — the kind where you stop counting because acknowledging the number would mean acknowledging a problem — when...
There's something deeply satisfying about a well-designed form. And something equally rage-inducing about a bad one. You know the type — 47 fields, no progres...
I started my SaaS business in early 2024 with nothing but a laptop, a questionable internet connection, and the naive belief that I could manage everything with...
Last April, I made a mistake that cost me $4,200 in IRS penalties. My bookkeeper had been handling payroll manually — spreadsheets, calculator, the whole ...